BUSINESS CHALLENGESLearn More
Salesforce Service Cloud was chosen to transform its customer service capabilities and help:
More than 50 agents, 100 business users and 1+ million customersLearn More
Managing inventory across multiple systems which were heavily customized and rapidly approaching end of life.
Lack of a robust tool for the Sales Team to manage their activities. Tools were used in Silos and did not give a consolidated picture
Absence of adequate insights on Customer behavioral patterns
Taking significant effort and investment to maintain across its distributed operations.
Dearth of a centralized system which could integrate with all other business tools. These technology challenges led to complex processes and increased operating costs
Analytics getting out of hand with new shops and products being introduced
Access the current Support Ticket Volume across all Channels. Defined future state business processes across contact centers and stores. Recommend other channels that could be included for support. Helped Streamline Multi-Lingual support across 3 contact centers. Defined an integrated technology solution.
Their approach of fully comprehending "business first" in order to create a fully-customized solution is outstanding. Thanks to Zivoke, there has been an incredible boost in leads and other opportunities. Communication was collaborative, engaged, and personalized. The team's talent and professionalism have fostered an ongoing partnership. Great job Team Zivoke!
As a fast growing company attempting to launch CRM, with limited resources, the role of the implementation partner was critical. Consultants at Zivoke are not only extremely knowledgeable but also Professional and Responsive. Work was completed ahead of deadline and the result was exactly what I was looking for. They provided detailed updates on the projects so I knew what was going on. I have no hesitation in using Zivoke services again.
My organization worked with Zivoke to help us better understand how we can use Salesforce for our needs. They were very accommodating to our (sometimes crazy) schedules, patient, and great at explaining the answers to our questions. Salesforce can be an overwhelming database to work with, and the guys at Zivoke helped us understand how to make Salesforce serve our needs. I would definitely recommend them!
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