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Top 5 Reasons to Choose Salesforce Commerce Cloud over SAP Commerce Cloud

Top 5 Reasons to Choose Salesforce Commerce Cloud over SAP Commerce Cloud

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Business Challenges


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Zivoke's Solution

Why are Online Shops switching to Ecommerce Cloud?

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More than 50 agents, 100 business users and 1+ million customers

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Managing inventory across multiple systems which were heavily customized and rapidly approaching end of life.

Dearth of a centralized system which could integrate with all other business tools. These technology challenges led to complex processes and increased operating costs

Absence of adequate insights on Customer behavioral patterns

Taking significant effort and investment to maintain across its distributed operations.

Analytics getting out of hand with new shops and products being introduced

Lack of a robust tool for the Sales Team to manage their activities. Tools were used in Silos and did not give a consolidated picture.


Why are Online Shops switching to Ecommerce Cloud?

  • Quick Page load time
  • Secure data and transactions
  • Scalable and Robust IT infrastructure
  • Enhanced mobility
  • No CAPEX
  • Reduced OPEX
  • Fool-proof DR
  • Investments tailored to the needs of your Business.
  • Good customer experience to help retain customers.
  • With Content Delivery Network (CDN), rich content can now reach customers much faster.
  • Customers’ recommendations in discussion groups on accessories and upgrades can be utilized.
  • Quickly launch new sites, create all-new consumer experiences, bring stores online, expand into new geographies, adopt new features, and integrate partner technologies.


Zivoke followed the below approach to implement the above high-level Business Solution.

Access the current Support Ticket Volume across all Channels. Defined future state business processes across contact centers and stores. Recommend other channels that could be included for support. Helped Streamline Multi-Lingual support across 3 contact centers. Defined an integrated technology solution.


More than 50 agents, 100 business users and 1+ million customers

  • Enabled future service options for Emerging Channels (mobile, social, visual, virtual) and self-service.
  • Orders and Payments were up to 23% quicker due to a Single Order and Inventory Management
  • Retail Lead Management increased by 31% by end of the First Quarter after solution implementation.
  • The Business obtained Deeper Insights on customer behavior with Predictive selling.
  • Rapid Increase in adoption of Guided Selling & Recommendations.
  • Improved issue resolution and troubleshooting through real-time knowledge sharing.
  • Significantly reduced total cost of ownership by consolidating systems and providing enterprise-wide solutions.
  • Every Executive Layer attained access to Insightful Dashboards customized with Single-pane-of-Glass view.

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