Zivoke specializes in helping implement complex field service
requirements that help you to efficiently deliver field support, service
assets, reduce travel, maintenance and operational costs.
Integrate back-office systems to check inventory and parts ordering.
Configure it for dispatching, scheduling, work orders management.
Connect Filed agents to call center for immediate support.
Access to critical data and reports directly from the field.
Process automations like SLA Tracking - managing a field service team.
Real time monitoring of Field Technicians, assets & products setup.
Field agents will be enabled to provide time based invoicing.
Enable Field agents with all they need to be efficient.
Zivoke helps your mobile employees be always connected. With Field Service Lightning, you will have Full visibility of the schedule—jobs details, required parts and even navigation to the service location. Ability to create work orders and service appointments associated with cases, accounts and assets. Defining territories for clear identification of service locations tied to accounts.
Our consultants will help you have an efficient Resource management with time sheets, absences. You will be able to Schedule & manage Appointments to comply with SLAs. Minimize travel times, overtime costs and avoid no-shows. Most of all have Realtime views of your Field Service Teams. We have completed complex implementations with multi-App integrations because of our deep expertise with the platform, as well as expertise in contact centers, logistics, ERP integrations, inventory management, routing optimization, and the entire Salesforce.com platform.