By understanding your Support processes, Zivoke will elevate your service tickets from a maintenance event to a revenue generating opportunity. Customers can either tailor their implementation with a customized deployment plan based on internal processes or utilize a proven industry-specific blueprint.
Understanding your Support Goals and Providing the tools to Automate & communicate more effectively using one system to Streamline all conversations. This helps the Service organizations deliver exceptional, high-touch service with short wait times, high first-call resolution and extended support hours.
Salesforce Service Cloud implementation by Zivoke’s Consultants helps reduce service costs, have Real-time collaboration with customers, and ultimately improve customer satisfaction. All these improvements can be conveniently viewed from an insightful dashboard.
Classroom style Trainings or Online Trainings will be provided. End Users will be given scripts to execute and understand the Service Cloud system. Detailed Documentation with video recordings or Screen shots will be provided after the training.
We’d provide you with best of brains and the most refreshing support. Being a fast-growing
company, we grow only if we make you successful.